- Frequently Asked Questions
What are the check-in and check-out times?Check-in is usually from 3 PM and check-out is 10 AM.
Can I extend check-out time?Depending on the reservation status on the day, it may not be possible to extend the check-out.
Until 12:00, 20% of room charge will be adde…Continue reading
Can I have a faster check-in time?Early check-in may not be possible depending on the reservation status on the day.
For use between 13:00 and 15:00, 20% of the room charge w…Continue reading
When can I check in?The last check-in time is until 24:00 to make your stay safe.
Outgoing after that will be refused until 5:30 in the morning.
However, if you…Continue reading
Can I check out early in the morning?It usually starts at 5:30 in the morning, but please contact us if it is earlier.
However, please understand that breakfast is usually avail…Continue reading
Will you keep my luggage before check-in and after out?Yes, we can keep your luggage before check-in and after check-out.Please enjoy a walk easily with your hands.
Please tell me the amenities goods in the roomWe offer yukata, bathrobe / bath towel, face towel, shampoo, rinse, soap, body soap / body towel, hairbrush, toothbrush and razor.
Please tell me the equipment in the roomAir conditioning and heating (temperature can be adjusted in each room), air purifier (all rooms are equipped), refrigerator (charged), safe…Continue reading
Do you have a Japanese-style room?I am very sorry.All are Western-style rooms.
Do you have non-smoking rooms?We do not have non-smoking rooms.You can use it for deodorant.
Are you barrier-free?Wheelchairs can be moved within the facility, but there are no rooms that are completely barrier-free, so assistance is required in the room…Continue reading
Can I connect to the Internet?Free internet connection service using high-speed wireless LAN in all rooms.
Please bring your own PC.
Where is the meal?Dinner and breakfast will be served at the directly managed store "Kamakura Yamashita Hanten" located on the first basement floor.
A ladies'…Continue reading
Can I use meals in a private room?Available for hotel dinner only.We will prepare if you can make a reservation in advance for 5 people or more.(Please understand if it is fu…Continue reading
Please tell me the opening hours of the restaurantDinner is available from 5:00 pm to 9:30 pm.(Order stop at 9:00 pm)
Please come by 8:00 pm for a course meal.
Breakfast is served from 7:30 …Continue reading
Do you have a children's menu?As for the children's menu, we will respond as much as possible if you can consult only in advance for dinner.
You can bring your own baby f…Continue reading
Can I change my diet if I am allergic?We're sorry, but we don't offer special dishes.
However, we would like to respond as much as possible, so please contact us at the time of b…Continue reading
Can I stay with children?Of course you can stay.However, there is no child fee setting.
Please note that small children are free to share.
Do you have pajamas for children?I am sorry.Please understand that we do not have pajamas for children.
How to get to the hotel(Public transportation)It is located in a place facing Wakamiya Oji (near the Nino Torii), about a 1-minute walk from the JR Kamakura Station East Exit (Hachimangu…Continue reading
Access to the hotel (my car) From the nearest IC?Down the Yokohama Yokosuka Road Asahina IC, but is about 30 minutes towards the Kamakura direction, please come with a margin because the ci…Continue reading
Is there a parking lot?Not on site.We will prepare at the contract parking lot located about 3 minutes on foot.
Information maps are available at the front desk.
About package shipment(Advance shipment to the hotel)We will keep your luggage until check-in, except for valuables, food and dangerous goods.Please be sure to write the date of stay and the na…Continue reading
About package shipment(Dispatch from our library)Yamato Takkyubin is available.The front desk can handle this matter.
Can I use a credit card?Various credit cards such as Visa / JCB can be used.
Please tell me the cancellation feeCancellation from 3 days before stay to the day before stay 20% of the price
50% of the cancellation fee until 15:00 on the day of accommoda…Continue reading
Is there a place to eat around?There are many restaurants within walking distance of the hotel, but we recommend that you use the restaurant early since it closes from 8am…Continue reading
Is there a convenience store nearby?There are about 2 stores nearby.
Is there a vending machine for drinks and cigarettes?There are vending machines for juices and beers, but no vending machines for cigarettes.
Do you have an ice machine?We do not have an ice machine.Ice is available at the front desk for a fee.
Reservations and Inquiries
Please contact us if you have any questions.