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  2. Frequently Asked Questions

Frequently Asked Questions

  • What are the check-in and check-out times?

    Check-in is usually from 3 PM and check-out is 10 AM.
  • Can I extend check-out time?

    Depending on the reservation status on the day, it may not be possible to extend the check-out.
    Until 12:00, 20% of room charge will be addeContinue reading
  • Can I have a faster check-in time?

    Early check-in may not be possible depending on the reservation status on the day.
    For use between 13:00 and 15:00, 20% of the room charge wContinue reading
  • When can I check in?

    The last check-in time is until 24:00 to make your stay safe.
    Outgoing after that will be refused until 5:30 in the morning.
    However, if youContinue reading
  • Can I check out early in the morning?

    It usually starts at 5:30 in the morning, but please contact us if it is earlier.
    However, please understand that breakfast is usually availContinue reading
  • Will you keep my luggage before check-in and after out?

    Yes, we can keep your luggage before check-in and after check-out.Please enjoy a walk easily with your hands.
  • Please tell me the amenities goods in the room

    We offer yukata, bathrobe / bath towel, face towel, shampoo, rinse, soap, body soap / body towel, hairbrush, toothbrush and razor.
  • Please tell me the equipment in the room

    Air conditioning and heating (temperature can be adjusted in each room), air purifier (all rooms are equipped), refrigerator (charged), safeContinue reading
  • Do you have a Japanese-style room?

    I am very sorry.All are Western-style rooms.
  • Do you have non-smoking rooms?

    We do not have non-smoking rooms.You can use it for deodorant.
  • Are you barrier-free?

    Wheelchairs can be moved within the facility, but there are no rooms that are completely barrier-free, so assistance is required in the roomContinue reading
  • Can I connect to the Internet?

    Free internet connection service using high-speed wireless LAN in all rooms.
    Please bring your own PC.
  • Where is the meal?

    Dinner and breakfast will be served at the directly managed store "Kamakura Yamashita Hanten" located on the first basement floor.
    A ladies'Continue reading
  • Can I use meals in a private room?

    Available for hotel dinner only.We will prepare if you can make a reservation in advance for 5 people or more.(Please understand if it is fuContinue reading
  • Please tell me the opening hours of the restaurant

    Dinner is available from 5:00 pm to 9:30 pm.(Order stop at 9:00 pm)
    Please come by 8:00 pm for a course meal.
    Breakfast is served from 7:30 Continue reading
  • Do you have a children's menu?

    As for the children's menu, we will respond as much as possible if you can consult only in advance for dinner.
    You can bring your own baby fContinue reading
  • Can I change my diet if I am allergic?

    We're sorry, but we don't offer special dishes.
    However, we would like to respond as much as possible, so please contact us at the time of bContinue reading
  • Can I stay with children?

    Of course you can stay.However, there is no child fee setting.
    Please note that small children are free to share.
  • Do you have pajamas for children?

    I am sorry.Please understand that we do not have pajamas for children.

  • How to get to the hotel(Public transportation)

    It is located in a place facing Wakamiya Oji (near the Nino Torii), about a 1-minute walk from the JR Kamakura Station East Exit (HachimanguContinue reading
  • Access to the hotel (my car) From the nearest IC?

    Down the Yokohama Yokosuka Road Asahina IC, but is about 30 minutes towards the Kamakura direction, please come with a margin because the ciContinue reading
  • Is there a parking lot?

    Not on site.We will prepare at the contract parking lot located about 3 minutes on foot.
    Information maps are available at the front desk.
    PContinue reading
  • About package shipment(Advance shipment to the hotel)

    We will keep your luggage until check-in, except for valuables, food and dangerous goods.Please be sure to write the date of stay and the naContinue reading
  • About package shipment(Dispatch from our library)

    Yamato Takkyubin is available.The front desk can handle this matter.
  • Can I use a credit card?

    Various credit cards such as Visa / JCB can be used.
  • Please tell me the cancellation fee

    Cancellation from 3 days before stay to the day before stay 20% of the price
    50% of the cancellation fee until 15:00 on the day of accommodaContinue reading
  • Is there a place to eat around?

    There are many restaurants within walking distance of the hotel, but we recommend that you use the restaurant early since it closes from 8amContinue reading
  • Is there a convenience store nearby?

    There are about 2 stores nearby.
  • Is there a vending machine for drinks and cigarettes?

    There are vending machines for juices and beers, but no vending machines for cigarettes.
  • Do you have an ice machine?

    We do not have an ice machine.Ice is available at the front desk for a fee.

Reservations and Inquiries

Please contact us if you have any questions.