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- Frequently Asked Questions
0467-22-5868
What are the check-in and check-out times?
Check-in is usually from 3 PM and check-out is 10 AM.Can I extend check-out time?
Depending on the reservation status on the day, it may not be possible to extend the check-out.
Until 12:00, 20% of room charge will be adde…Continue readingCan I have a faster check-in time?
Early check-in may not be possible depending on the reservation status on the day.
For use between 13:00 and 15:00, 20% of the room charge w…Continue readingWhen can I check in?
The last check-in time is until 24:00 to make your stay safe.
Outgoing after that will be refused until 5:30 in the morning.
However, if you…Continue readingCan I check out early in the morning?
It usually starts at 5:30 in the morning, but please contact us if it is earlier.
However, please understand that breakfast is usually serve…Continue readingWill you keep my luggage before check-in and after out?
Yes, we can keep your luggage before check-in and after check-out.Please enjoy a walk easily with your hands.Please tell me the amenities goods in the room
Yukata, bathrobes, bath towels, face towels, shampoo, rinse, soap, body soap, body towels, hairbrushes, toothbrushes, and razors are provide…Continue readingPlease tell me the equipment in the room
Air conditioning (temperature can be adjusted in each room), air purifier (all rooms are equipped), humidifier, refrigerator, safe, TV, cabl…Continue readingDo you have non-smoking rooms?
We do not have non-smoking rooms.You can use it for deodorant.Are you barrier-free?
Wheelchairs can be moved within the facility, but there are no rooms that are completely barrier-free, so assistance is required in the room…Continue readingWhere is the meal?
Dinner and breakfast will be served at the directly managed store "Kamakura Yamashita Hanten" located on the first basement floor.Can I use meals in a private room?
Available for hotel dinner only.We will prepare if you can make a reservation in advance for 5 people or more.(Please understand if it is fu…Continue readingPlease tell me the opening hours of the restaurant
Dinner is served from 5:00 pm to 9:00 pm.
Please come by 7:30 pm to enjoy course meal.
Breakfast is served from 7:00 am to 9:00 am.
If you c…Continue readingDo you have a children's menu?
As for the children's menu, we will respond as much as possible if you can consult only in advance for dinner.
You can bring your own baby f…Continue readingCan I change my diet if I am allergic?
We're sorry, but we don't offer special dishes.
However, we would like to respond as much as possible, so please contact us at the time of b…Continue readingCan I stay with children?
Of course you can stay.However, there is no child fee setting.
Please note that small children are free to share.Do you have pajamas for children?
I am sorry.Please understand that we do not have pajamas for children.How to get to the hotel(Public transportation)
It is located in a place facing Wakamiya Oji (near the Nino Torii), about a 1-minute walk from the JR Kamakura Station East Exit (Hachimangu…Continue readingAccess to the hotel (my car) From the nearest IC?
Down the Yokohama Yokosuka Road Asahina IC, but is about 30 minutes towards the Kamakura direction, please come with a margin because the ci…Continue readingIs there a parking lot?
Not on site.We will prepare at the contract parking lot located about 3 minutes on foot.
Since there are restrictions on the number and type…Continue readingAbout package shipment(Advance shipment to the hotel)
We will keep your luggage until check-in, except for valuables, food and dangerous goods.Please be sure to write the date of stay and the na…Continue readingAbout package shipment(Dispatch from our library)
Yamato Takkyubin is available.The front desk can handle this matter.Please tell me the cancellation fee
Cancellation from 3 days before stay to the day before stay 20% of the price
50% of the cancellation fee until 15:00 on the day of accommoda…Continue readingIs there a place to eat around?
There are many restaurants within walking distance of the hotel, but we recommend that you use the restaurant early since it closes from 8am…Continue readingIs there a convenience store nearby?
There are about 2 stores nearby.Is there a vending machine for drinks and cigarettes?
There are juice vending machines, but there are no vending machines or sales of alcohol or cigarettes.Is there a shop or souvenir shop?
Only Kamakura Sculpture products are sold at the front desk, and nearby Komachi-dori Street is convenient for souvenirs.
Reservations and Inquiries
Please contact us if you have any questions.